Privacy Policy

Auto Inspector LLC dba CarInspector.io ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://carinspector.io, use our platform, or communicate with us via SMS or other methods.

By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services for both customers and inspectors:

a. Information You Provide

We collect the following types of Personal Information directly from you:

• Contact Information: Name, phone number, email address, and physical address.
• Account Information: Username and any necessary credentials for account creation.
• Inspection & Order Information: Details related to inspection requests, such as vehicle location, type, date, and any special instructions.
• Identity Verification Information: For inspectors, government-issued identification, certification numbers, and background check details.
• Vehicle Information: Year, Make, Model, VIN, and type of the vehicle being inspected.
• Payment Information: Billing details and payment method for transactions.
• Communication Information: Records of messages, emails, and call logs between customers and inspectors.
• Other Information You Provide: Feedback, customer service inquiries, and survey responses.
• Information You Provide About Others: Details of third parties such as vehicle owners or sellers, with responsibility for obtaining their consent.

b. Information Collected by Automated Means

When you use and interact with the Services, we automatically receive certain information about your device, browser, and/or activity:

• Device and Usage Information
• Browser and Activity Information
• Device Information
• Location Information
• Cookies, Pixels, and Other Tracking Technologies

c. Information Received from Third Parties

We may receive Personal Information about you from third parties, including:

• Third-Party Services
• Retailers and Business Partners
• Background Check & Compliance Services
• Marketing & Advertising Partners
• Fraud Prevention & Security Services
• Payment Partners
• Law Enforcement and Regulatory Bodies

2. Payment Processing

When you make a payment through our Services, your payment details are processed securely by third-party payment providers. We do not store your full payment details but may receive limited information.

3. Information Use

We use the Personal Information we collect for the following purposes:

• Provide and manage the Services
• Process your transactions
• Provide customer support
• Communicate with you
• Marketing and advertising
• Personalization
• Usage analysis and improvement
• Security and fraud prevention
• Legal compliance
• Other purposes with your consent

4. Information Disclosure

We Do Not Sell Personal Information.
We share your information with trusted service providers and partners as necessary. Categories of recipients include:

• Affiliates and Subsidiaries
• Service Providers and Third-Party Partners
• Marketing and Advertising Partners (aggregated/anonymized only)
• Analytics Providers
• Fraud Prevention and Security Services
• Legal and Compliance Authorities
• Business Transfers
• Other Third Parties with consent

We may share your phone number and opt-in status with trusted messaging service providers (such as Twilio) solely for the purpose of delivering SMS messages. These providers are contractually obligated to safeguard your information and use it only to support our Services.

5. Your Privacy Choices

• a. Correct or Update Your Account Information
• b. Marketing Preferences
• c. Request to Access or Delete Your Personal Information
• d. Opt-Out of Targeted Advertising
• e. Appeals

6. Information Security

We implement reasonable administrative, physical, and technical safeguards to protect Personal Information under our control.

7. Information Retention

We retain Personal Information only as long as necessary for operational, legal, and compliance purposes. Specific types include:

• Customer, inspector, and account data
• Transaction and inspection data
• Inspector payment records
• Communication records

We retain SMS opt-in records and related communication logs as required for compliance with industry regulations and carrier guidelines. These records are stored securely and only accessible to authorized personnel.

8. Third-Party Links & Services

Our Services may contain links to third-party websites or services that have separate privacy policies.

9. Cookies & Tracking Technologies

We use cookies and similar technologies. You can adjust preferences via your browser.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Revisions will be posted with an updated "Last Updated" date.

11. SMS Messaging and User Consent

When you provide your phone number and opt in to receive text messages from Auto Inspector LLC dba CarInspector.io, you agree to receive transactional SMS messages related to your bookings, inspections, and account activity. These may include confirmation messages, reminders, updates, and notifications relevant to your use of our Services.

SMS Consent Details:

• Consent is obtained at the time of booking, registration, or onboarding via a clearly labeled checkbox or prompt.
• You will only receive messages related to your use of the CarInspector.io platform. We do not send promotional SMS unless separately consented to.
• Message frequency varies based on your activity.
• Standard message and data rates may apply.
• You may opt out of SMS messaging at any time by replying "STOP." To get help, reply "HELP" or contact us at support@carinspector.io.

Opt-in records, including timestamp, IP address, and source of consent (e.g., booking page, inspector onboarding) are logged and may be used to verify compliance with applicable messaging laws.

12. Contact Us

If you have questions or concerns, please contact us at: